|
| Item | Percent % |
| 1 | 48% |
| 2-3 | 35% |
| 4 or More | 17% |
2.How many are LMS's?
| Item | Percent % |
| 1 | 67% |
| 3 or More | 17% |
| 2 | 16% |
3.How long has your organization had its current Learning System?
| Item | Percent % |
| 1-3 Years | 40% |
| 6 Years or More | 32% |
| 4-5 Years | 20% |
| Less than 1 Year | 9% |
4. Organization Size:
| Item | Percent % |
| 10,000+ | 70% |
| 500-9,999 | 25% |
| 100-499 | 3% |
| N/A | 2% |
| 20-99 | 1% |
5. When it was first installed, what was initially the primary function of your Learning System?
| Item | Percent % |
| Employee Development | 57% |
| Compliance | 29% |
| Other | 10% |
| Performance Management | 2% |
| Talent Management | 2% |
| Competency Management | 1% |
6.Currently, what is the single most important function of your Learning System?
| Item | Percent % |
| Employee Development | 49% |
| Compliance | 36% |
| Other | 7% |
| Performance Management | 3% |
| Talent Management | 2% |
| Competency Management | 2% |
| Collaboration | 1% |
| Managerial Development | 1% |
7. How effective is your Learning System at enabling your organization’s business strategy and goals?
| Item | Percent % |
| Somewhat Effective | 54% |
| Somewhat Ineffective | 20% |
| Highly Effective | 15% |
| Highly Ineffective | 11% |
| Not At All Effective | 1% |
8.Do you feel that your Learning System supports the organization's bottom line (i.e., through a better performing workforce)?
| Item | Percent % |
| Yes | 71% |
| No | 29% |
9. Do you feel certain that the Learning System that was purchased is the correct product for your organization?
| Item | Percent % |
| No | 50% |
| Yes | 50% |
10. Assuming you had the authority and resources, would you replace your current Learning System?
| Item | Percent % |
| Yes | 61% |
| No | 39% |
11. What would you expect to be better/different if you were to replace your current Learning System?"
| Item | Percent % |
| Reporting Options | 70% |
| Usability | 69% |
| Administration/Management | 57% |
| Interface/Look and Feel | 54% |
| Ease of Content Interoperability | 52% |
| Data Accuracy | 20% |
| Other | 14% |
12. Are employees learning more effectively because of your Learning System?
| Item | Percent % |
| Yes | 69% |
| No | 31% |
13. Rank order the importance of platforms you use to deliver instruction (today and 1-2 years from now)
| Value | 1 | 2 | 3 | 4 | 5 | 6 | 7 | Average Rank |
| Pre-Recorded Video or Audio | 6 | 5 | 15 | 35 | 58 | 55 | 20 | 5.0 |
| Live Video or Audio | 7 | 9 | 15 | 20 | 26 | 56 | 61 | 5.4 |
| Web-Based Training | 59 | 55 | 33 | 20 | 15 | 7 | 5 | 2.6 |
| Face-to-face | 62 | 39 | 28 | 27 | 15 | 6 | 17 | 2.9 |
| Webinars | 9 | 27 | 39 | 41 | 29 | 22 | 27 | 4.2 |
| Performance support documents (e.g., job aids) | 27 | 26 | 37 | 33 | 31 | 20 | 20 | 3.8 |
| Computer-Based Training | 24 | 33 | 27 | 18 | 20 | 28 | 44 | 4.2 |
14. How many people comprise your learning governance team?
| Item | Percent % |
| 6-15 | 47% |
| 5 or Fewer | 34% |
| 16-25 | 12% |
| 26 or More | 7% |
15. Our training department is:
| Item | Percent % |
| Decentralized | 51% |
| Centralized | 49% |
16. How far along are you with implementing your most recent Learning System at your organization?
| Item | Percent % |
| Fully | 68% |
| Somewhat | 28% |
| Not Implemented | 4% |
17. After your Learning System was implemented, did you need to increase or decrease the staff support to manage it?
| Item | Percent % |
| Stayed the same | 50% |
| Increase | 31% |
| Decrease | 19% |
18. Is your Learning System primarily centralized or decentralized?
| Item | Percent % |
| Centralized | 81% |
| Decentralized | 19% |
19. What percentage of your Learning System dollars do you spend on customizations and enhancements?
| Item | Percent % |
| < 5% | 45% |
| Between 6 -15% | 27% |
| Between 16-25% | 12% |
| More than 35% | 10% |
| Between 26-35% | 5% |
20. How satisfied would you say your employees are with your Learning System?
| Item | Percent % |
| Somewhat Satisfied | 56% |
| Somewhat Dissatisfied | 25% |
| Highly Satisfied | 11% |
| Highly Dissatisfied | 9% |
21. When do you plan to upgrade or change your Learning System?
| Item | Percent % |
| Next 6 Months | 23% |
| 1 year | 21% |
| No Plans | 21% |
| Don’t Know | 20% |
| 2 years | 13% |
22. Are you implementing Web 2.0 tools?
| Item | Percent % |
| No | 50% |
| Yes | 50% |
23. Which ones?
| Item | Percent % |
| Social Networking | 74% |
| Wiki | 68% |
| Blog | 66% |
| Chat | 47% |
| Other | 19% |
| Others: Other | |
| SharePoint | 2 |
| but not within the LMS, part of complete review of performance support suite | 1 |
| Community Platforms | 1 |
| content ratings, vClassroom | 1 |
| Faculty choice | 1 |
| Forums which are like Social Networking sites | 1 |
| Google Apps | 1 |
| Google collaboration tools | 1 |
| Mobile | 1 |
| Podcasting | 1 |
| RSS, pod casts, discussion forums | 1 |
| sharepoint and notes connection (I don't really consider these 2.0 but IT does) | 1 |
| teaming | 1 |
| Threaded discussionh | 1 |
| Web Collaboration | 1 |
| Yammer | 1 |
| Yammer and other variations | 1 |
| Youtube | 1 |
24. How do you manage standards?
| Item | Percent % |
| SCORM 1.2 | 77% |
| SCORM 2004 | 23% |
25. How effective are the reporting capabilities of your Learning System?
| Item | Percent % |
| Somewhat Effective | 45% |
| Somewhat Ineffective | 26% |
| Highly Ineffective | 16% |
| Highly Effective | 9% |
| Not At All Effective | 5% |
26. To what extent does the reporting functionality of your Learning System meet your current needs?
| Item | Percent % |
| Somewhat | 72% |
| To a Great Degree | 16% |
| Not At All | 12% |
27. To what extent are you confident that the training data in your Learning System is accurate?
| Item | Percent % |
| Very Confident | 51% |
| Somewhat Confident | 43% |
| Not At All Confident | 6% |
28. We use reporting data to:
| Item | Percent % |
| Monitor training participation | 92% |
| Generate compliance reporting information | 84% |
| Generate exception reporting information | 60% |
| Monitor system usage | 56% |
| Assess the impact of training on business results | 48% |
| Other | 12% |
29. Do you have access to all of your back-end Learning System data in order to "data-mine"?
| Item | Percent % |
| Yes | 62% |
| No | 38% |
30. What types of improvements or additions would you make to your current Learning System to improve data/metrics collection?
| Item | Percent % |
| Ability to More Easily Generate Ad-Hoc Reports | 82% |
| Dashboarding | 73% |
| Business Analytics | 64% |
| Better "Canned" Reports | 59% |
| Other | 12% |
31. How customizable and flexible would you like your Learning System reporting to be?
| Item | Percent % |
| I want the capabilities above plus the ability to email reports automatically and ad hoc to customers | 58% |
| I want to be able to create reports on-the-fly using any data field and filtering needed | 40% |
| Not at all. I use the “canned” reports | 2% |
32. Does your system have a built-in process for tracking training impact?
| Item | Percent % |
| No | 78% |
| Yes | 22% |
33. Can you provide the ROI of procuring your Learning System?
| Item | Percent % |
| No | 74% |
| Yes | 26% |
34. Have you seen an increase in employee productivity since implementing your Learning System?
| Item | Percent % |
| No | 51% |
| Yes | 49% |
35. Of the top ten reports you use, how many of them are "canned" or "out of the box"?
| Item | Percent % |
| More than half | 32% |
| Less than half | 26% |
| About half | 19% |
| All | 12% |
| None | 11% |
36. What do you use to evaluate employee/learner satisfaction?
| Item | Percent % |
| Evaluations | 74% |
| Usage Metrics | 11% |
| Help Desk Need/Reduction | 8% |
| # of Unique Users | 3% |
| Penetration of Population | 3% |
| Return Users | 1% |
37. If you used a 3rd party vendor to implement your Learning System, how satisfied are you with their level of customer service?
| Item | Percent % |
| No 3rd Party Vendor | 40% |
| Somewhat Satisfied | 28% |
| Highly Satisfied | 12% |
| Somewhat Dissatisfied | 12% |
| Highly Dissatisfied | 9% |
38. Knowing what you know today, would you choose the vendor again?
| Item | Percent % |
| No | 53% |
| Yes | 47% |
39. What are the best features of your Learning System? (Select All)
| Item | Percent % |
| Robust Functionality | 40% |
| Performance | 38% |
| Ease of Use | 36% |
| Other | 22% |
| Support and Services | 22% |
| Reporting | 21% |
| Ease of Implementation | 16% |
40. Do the benefits of having your Learning System outweigh the costs?
| Item | Percent % |
| Yes | 85% |
| No | 15% |
41. What aspect of your Learning System are you most dissatisfied with?
| Item | Percent % |
| Product Limitations | 36% |
| Lack of Flexibility | 34% |
| Other | 12% |
| Customer Service | 11% |
| Poor Implementation | 7% |
42. Over time, my satisfaction with my Learning System has:
| Item | Percent % |
| Increased Somewhat | 36% |
| Stayed the Same | 25% |
| Decreased Somewhat | 20% |
| Decreased Significantly | 10% |
| Increased Significantly | 9% |
43. Does your vendor charge extra for customer service?
| Item | Percent % |
| Yes | 59% |
| No | 41% |
44. How responsive is your vendor to tickets/issues with your system?
| Item | Percent % |
| Somewhat Responsive | 54% |
| Highly Responsive | 28% |
| Highly Unresponsive | 13% |
| Not at all Responsive | 5% |
45. Is your vendor open to new ideas/product improvements?
| Item | Percent % |
| Yes | 80% |
| No | 20% |
46. Are you involved in testing new functionality for/with your Learning System vendor?
| Item | Percent % |
| No | 53% |
| Yes | 47% |
47. Is it functionality you requested?
| Item | Percent % |
| Yes | 76% |
| No | 24% |
48. How does your organization develop learning content?
| Item | Percent % |
| Use a Hybrid Model | 68% |
| In-House Development | 27% |
| External Development | 6% |
49. In your opinion, which is more effective: content that is purchased or developed in-house?
| Item | Percent % |
| Both are Equally Effective | 54% |
| In-House | 36% |
| Don't Know | 5% |
| Purchased | 5% |
50. Which does your organization do more of?
| Item | Percent % |
| Build Learning Content | 56% |
| Build and Buy Content at About the Same Rate | 25% |
| Buy Learning Content | 18% |
Total responses to this question: 193
51. If your organization utilizes audio/video content for learning, do you primarily:
| Item | Percent % |
| Keep it Internal | 47% |
| Both Outsource and Develop Internally | 40% |
| Outsource Production | 13% |
52. Do you involve learners in the learning design?
| Item | Percent % |
| Yes | 71% |
| No | 29% |
53. Where does your Learning System live?
| Item | Percent % |
| In-House | 48% |
| Hosted | 40% |
| Outside Firm | 12% |
54. What features, if any, does your Learning System provide for you that you don’t need?
| Item | Percent % |
| Employee Retention | 27% |
| Collaboration | 26% |
| Competency Management | 26% |
| Other | 24% |
| Talent Management | 23% |
| Performance Management | 22% |
| Compliance | 9% |
| Managerial Development | 9% |
| Employee Development | 6% |
55. What is your most important business need you have that your Learning System does not support?
| Item | Percent % |
| Collaboration | 32% |
| Talent Management | 29% |
| Competency Management | 24% |
| Performance Management | 24% |
| Other | 18% |
| Employee Retention | 16% |
| Employee Development | 11% |
| Managerial Development | 6% |
| Compliance | 4% |
56. To what extent have you customized your current system?
| Item | Percent % |
| Somewhat | 58% |
| To a Great Extent | 24% |
| Not at All | 18% |
57. Which feature require(d) the most customization?
| Item | Percent % |
| User Interface | 43% |
| Reporting | 37% |
| Other | 18% |
| Content Player | 1% |
58. Rate the ease of use of your Learning System in the following areas:
| Item | Highly Effective | Somewhat Effective | Somewhat Ineffective | Highly Ineffective | Not at All Effective | Total |
| Course Administration | 26% | 53% | 15% | 5% | 1% | 193 |
| User Administration | 23% | 55% | 16% | 5% | 1% | 193 |
| General System Administration | 19% | 58% | 18% | 5% | 193 | |
| Reporting | 9% | 33% | 29% | 21% | 8% | 191 |
| Average % | 19.5% | 50.0% | 19.2% | 9.0% | 2.3% | 770.0 |
59. Do you wish that your Learning System provided social networking tools and opportunities for your organization?
| Item | Percent % |
| Yes | 69% |
| No | 31% |
Total responses to this question: 190
60. Can your Learning System track license usage for commercial courseware?
| Item | Percent % |
| No | 59% |
| Yes | 41% |
61. Do you have a consistent look and feel for your courseware?
| Item | Percent % |
| Yes | 56% |
| No | 44% |
62. Would you like to have a consistent look and feel for your courseware?
| Item | Percent % |
| Yes | 55% |
| No | 45% |
63. Which of the following systems does your Learning System currently exchange data with?
| Item | Percent % |
| HR or Talent Management | 74% |
| Intranet | 28% |
| Other LMS/LCMS Systems | 28% |
| Other | 15% |
| Payroll | 14% |
| Financial | 13% |
| Sales | 6% |
| Production | 5% |
64. Integrating with which of the following system(s) provides the greatest future opportunity?
| Item | Percent % |
| HR or Talent Management | 57% |
| Other LMS/LCMS Systems | 26% |
| Financial | 22% |
| Intranet | 18% |
| Sales | 17% |
| Other | 15% |
| Production | 9% |
| Payroll | 7% |
65. Is your Learning System user-friendly for those with limited computer skills?
| Item | Percent % |
| Yes | 57% |
| No | 43% |
66. Are you subject to section 508?
| Item | Percent % |
| No | 64% |
| Yes | 36% |
67. Is your system validated for regulatory groups (e.g., FDA)?
| Item | Percent % |
| No | 64% |
| Yes | 36% |
68. Do you feel learning content is easy to find?
| Item | Percent % |
| No | 53% |
| Yes | 47% |
69. Do you feel learning content is freely shared across the organization?
| Item | Percent % |
| Yes | 56% |
| No | 44% |